The Book Depository The Service Innovation Handbook by Lucy Kimbell

4.3 out of 5 stars

59 ratings

The Book Depository The Service Innovation Handbook by Lucy Kimbell
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Description: The Service Innovation Handbook : Paperback : BIS Publishers B.V. : 9789063693534 : 9063693532 : 13 Jan 2015 : This is an action-oriented book for managers and entrepreneurs searching ways to tackle issues they face in terms of developing and delivering services. The book focuses on service organizations, but has a broad interpretation of what services are. The Book Depository The Service Innovation Handbook by Lucy Kimbell - shop the best deal online on thebookbug.co.uk

 

Category: Books

Merchant: The Book Depository

Product ID: 9789063693534

MPN: 9063693532

GTIN: 9789063693534

 
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Currently out of stock
 

Author: Doug

Rating: 5

Review: Nice visuals and templates (no download of templates info). It also sited Capita as one of their centres of excellence for an example. Sadly as anyone would know as a company that has been acquired by Capita, was is said in the case study does not match up with that company - all tho the case study was about cost cutting and asset stripping. So if you know this about one example, it casts doubts about the validity of the other examples. Since I know about the culture of other companies sited, those that I know were good. The writing style is a little opaque/embellished/jargonised/self-importance which is a hindrance to communicating the message of the content - however, the diagrams are excellent. So I have found it better to rapid read the text as little will be gleaned in the first read. However, it is a book that you will keep going back to, it has long inner covers that act as book marks, the book opens easy and is in a Landscape format with room for annotation and post-it notes. Therefore this book is an excellent starting point. Worth buy in paper than kindle.

 

Author: CD

Rating: 1

Review: Put simply - Condescending. Any book that advisers the reader they will need a large piece of paper, pens and somebody to record the outcome of a meeting is NOT for professional managers & entrepreneurs. Yes it explains some key terms but don't pretend to be for the manager.

 

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