Waterstones Management of Human Service Programs

Waterstones Management of Human Service Programs
Zoom
 
SCROLL DOWN
TO EXPLORE MORE
 

Price: £58.99

Brand: Waterstones

 

Description: Practical and easy to use, this human services text provides important guidelines for working within agencies. The authors address important topics germane to management and administration, including evidence-based and empirically based practice, as well as challenges of management, environments of human service agencies, program design, organizational theory and design, human resources, supervisory relationships, finances, information systems, program evaluation, organizational change, leadership, and achieving and maintaining organizational excellence. To help you view issues in action, the authors have included a case example in each chapter, along with reflection questions to help you reflect on how you would handle the scenario. Waterstones Management of Human Service Programs - shop the best deal online on thebookbug.co.uk

 

Category: Books

Merchant: Waterstones

Product ID: 9780840034274

Delivery cost: 0.00

ISBN: 9780840034274

 
Waterstones logo
 

My website utilises affiliate links when you click my 'Get the best deal now' buttons. If you buy something through one of these links, I may earn a little commission, at no extra cost to you.

 

I have relationships with many of the top online retailers (purchasing, shipping and returns will be handled directly by them) which enables me to offer the best deal online for the Waterstones Management of Human Service Programs and many other similar products - which will appear below, to enhance your online shopping experience.

 

For even more great deals on Waterstones Books, click the link.

 

Similar Products

  • Waterstones Quality Service Management

    Price: £32.99

    Brand: Waterstones

     

    Description: Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. This book cuts through the complexities of the mantra 'better, cheaper, faster' (BCF) and offers procedures for the evaluation of customer needs, the determination of performance metrics, and the design of effective customer satisfaction surveys. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct that includes external quality certification systems and internal performance management systems. Importantly, the book also describes how these systems can be implemented in a virtual workplace. This quality management book will be essential to service-oriented firms (financial, government, healthcare, hospitality, etc.), as well as any firm with internal customer service processes such as human resource management, purchasing, and accounting. Professionals at all levels, corporate trainers, and students will welcome this book's common set of principles and tools, accompanied by many case studies that illustrate how they are applied in various environments. Waterstones Quality Service Management - shop the best deal online on thebookbug.co.uk

    Category: Books

    Delivery cost: 0.00

    ISBN: 9781032057514

     
    Waterstones logo

    Merchant: Waterstones

    Product ID: 9781032057514

     

  • Waterstones Human Resource Management in Public Service

    Price: £121.00

    Brand: Waterstones

     

    Description: Human Resource Management in Public Service: Paradoxes, Processes, and Problems offers provocative and thorough coverage of the complex issues faced by employees and managers in the public sector, including managing under tight budgets with increasing costs, hiring freezes, contracting out, and the politicization of the civil service. Continuing the award-winning tradition of previous editions, authors Evan M. Berman, James S. Bowman, Jonathan P. West, and Montgomery R. Van Wart encourage active learning through various skill-building exercises and a mixture of individual, group, and in-class tasks. The Seventh Edition includes new examples on how COVID-19 has disrupted the workplace, equity and racial discord, organizational diversity, employee engagement and motivation, leadership development training, work-life balance, gender-based inequities, behavioral biases in appraisal, and unionization trends.

    Category: Books

    Delivery cost: 0.00

    ISBN: 9781071848906

     
    Waterstones logo

    Merchant: Waterstones

    Product ID: 9781071848906

     

  • Lovereading The Chocolate Elephant Part 1 Business Process Management and IT Service Management

    Price: £7.19

    Brand: Lovereading

     

    Description: The Chocolate Elephant Part 1 Business Process Management and IT Service Management. Paperback /softback. By Jim Kelly.

    Category: Books

     
    LoveReading logo

    Merchant: LoveReading

    Product ID: 9781398434882

     

  • Waterstones Human Resource Management

    Price: £61.99

    Brand: Waterstones

     

    Description: This highly engaging, bestselling textbook, now in its eighth edition offers a comprehensive examination of contemporary human resource management issues and debates. Aimed at undergraduate, postgraduate and MBA students, this title provides an authoritative source for students of CIPD Advanced qualifications. Waterstones Human Resource Management - shop the best deal online on thebookbug.co.uk

    Category: Books

    Delivery cost: 0.00

    ISBN: 9781292119564

     
    Waterstones logo

    Merchant: Waterstones

    Product ID: 9781292119564

     

  • Waterstones Human-Centered Service Design for Healthcare Transformation

    Price: £99.99

    Brand: Waterstones

     

    Description: This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an importantpart of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience. Waterstones Human-Centered Service Design for Healthcare Transformation - shop the best deal online on thebookbug.co.uk

    Category: Books

    Delivery cost: 0.00

    ISBN: 9783031201677

     
    Waterstones logo

    Merchant: Waterstones

    Product ID: 9783031201677

     

  • Thomas Nelson Customer Service Management Training 101, Business & Economics, Paperback, Renee Evenson

    Price: £22.99

    Brand: Thomas Nelson

     

    Description: Customer Service Management Training 101. Thomas Nelson Customer Service Management Training 101, Business & Economics, Paperback, Renee Evenson - shop the best deal online on thebookbug.co.uk

    Category: Books

    Delivery cost: Spend £20 and get free shipping

    Dimensions: 120x182mm

    ISBN: 9780814417157

     
    Harper Collins logo

    Merchant: Harper Collins

    Product ID: 9780814417157

     

  • Waterstones International Human Resource Management

    Price: £51.99

    Brand: Waterstones

     

    Description: Now in its seventh edition, International Human Resource Management is established as a market leader that caters to students worldwide. This textbook has developed alongside the field - helping to shape what it is today - and remains a leading International Human Resources Management (IHRM) textbook worldwide. International Human Resource Management provides an academic overview of global IHRM, whilst still remaining close to curriculum developments. This textbook also contains nine in-depth case studies written by the authors and global experts, that provide a range of in-depth applications for all of the major functional areas of IHRM.

    Category: Books

    Delivery cost: 0.00

    ISBN: 9781473719026

     
    Waterstones logo

    Merchant: Waterstones

    Product ID: 9781473719026

     

  • Waterstones Logistics and Supply Chain Management

    Price: £45.00

    Brand: Waterstones

     
    4.6 out of 5 stars

    196 ratings

     

    Description: The UK's bestselling book on logistics and supply chain management - over 100,000 copies sold. Effective development and management of supply chain networks helps businesses cut costs and enhance customer value. This updated 5th edition is a clear guide to all the key topics in an integrated approach to supply chains. As well as new and updated examples and case studies, there are two new chapters: Routes to Market: Many companies now have to manage multiple distribution channels - this chapter covers strategic issues on how companies 'go to market" along with the cost implications of using alternative channels. Service Logistics: As companies begin to sell performance rather than physical product, this chapter explores the implications for logistics management as the need to provide higher levels of service and customer support becomes ever more critical. Waterstones Logistics and Supply Chain Management - shop the best deal online on thebookbug.co.uk

    Category: Books

    Delivery cost: 0.00

    ISBN: 9781292083797

     
    Waterstones logo

    Merchant: Waterstones

    Product ID: 9781292083797

     

  • Waterstones Human Resources Management, Global Edition

    Price: £67.99

    Brand: Waterstones

     

    Description: Human Resource Management introduces you to the daily tools and skills you'll need to function as successful managers, in both HR and business in general. Using a practical approach, the text explores the evolution of the field, highlighting the introduction of revolutionary new technologies and social media platforms. With a heavy focus on emerging industry trends and the positive impacts of technology on HR, the 17th Edition prepares you with everything you need to be effective managers and HR personnel in the 21st century. Waterstones Human Resources Management, Global Edition - shop the best deal online on thebookbug.co.uk

    Category: Books

    Delivery cost: 0.00

    ISBN: 9781292449876

     
    Waterstones logo

    Merchant: Waterstones

    Product ID: 9781292449876

     

  • Waterstones Managing The Professional Service Firm

    Price: £14.99

    Brand: Waterstones

     
    4.6 out of 5 stars

    339 ratings

     

    Description: Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners. Waterstones Managing The Professional Service Firm - shop the best deal online on thebookbug.co.uk

    Category: Books

    Delivery cost: 2.99

    ISBN: 9780743231565

     
    Waterstones logo

    Merchant: Waterstones

    Product ID: 9780743231565