Waterstones This is Service Design Doing
538 ratings
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Price: £39.99
Brand: Waterstones
Description: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success. Waterstones This is Service Design Doing - shop the best deal online on thebookbug.co.uk
Category: Books
Merchant: Waterstones
Product ID: 9781491927182
Delivery cost: 0.00
ISBN: 9781491927182
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Author: mogh1
Rating: 5
Review: For the money your paying you definitively get an in-depth look at the topic of service design, I’m 100 pages in and the formatting And the examples are professionally done. The examples, illustrations, and professional speakers shows you that this book is of high calibre.
Author: Anna Andersen
Rating: 2
Review: It's a bit confusing as it's written by a lot for different people. It lacking a red thread and an overall aim/conclusion. Some of the chapters are alright but others are just very standard (read boring) stuff that you find in so many blogs and articles about SD. Had high hopes as I love hearing about peoples experiences in the real world, but not a big fan of this one.